Terms of Service

Ceyloessence

Welcome to Ceyloessence. By accessing, browsing, or purchasing from our website, www.ceyloessence.com  you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. Overview

This website is operated by CEYLOESSENCE LTD.

Throughout the site, the terms “we”, “us”, and “our” refer to Ceyloessence. By visiting our website or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional policies referenced on our website.

2. Online Store Terms

By using this website, you agree that you will not use our products, website, or services for any illegal, harmful, or unauthorized purpose.

You also agree not to transmit any viruses, malware, worms, destructive code, or harmful digital content through our website.

Any misuse of our website or violation of these terms may result in cancellation of service or order cancellation.

3. Product Information

Ceyloessence sells vanilla, tea, cinnamon, spices, and related natural products.

We make every effort to display product descriptions, images, weights, prices, and availability as accurately as possible. However, because our products are natural, slight variations may occur in size, color, aroma, texture, moisture level, and appearance.

All product descriptions, prices, offers, and availability are subject to change at any time without notice.

We reserve the right to modify, limit, or discontinue any product at any time.

4. Orders and Payments

By placing an order on our website, you agree to provide accurate, complete, and current billing, shipping, and contact information.

Orders will only be processed after successful payment confirmation.

We reserve the right to refuse, cancel, or limit any order if there is a payment issue, suspected fraud, incorrect information, stock issue, pricing error, or shipping restriction.

Please refer to our Payment Policy for more information.

5. Shipping and Delivery

We usually process orders within 2–3 business days after payment confirmation.

Delivery time depends on the destination country, shipping method, postal service, courier service, customs clearance, and other factors outside our control.

Ceyloessence is not responsible for delays caused by customs authorities, postal services, courier services, incorrect addresses, import restrictions, or events beyond our control.

Please refer to our Shipping Policy for more details.

6. Returns and Refunds

Because our products include food products such as vanilla, tea, cinnamon, and spices, returns are limited for hygiene, safety, and product integrity reasons.

We do not accept returns for opened, used, or unsealed food products unless the item arrives damaged, defective, or incorrect.

Please refer to our Return & Refund Policy for full details.

7. Accuracy of Information

We make every effort to ensure the information on our website is accurate and up to date. However, errors, inaccuracies, or omissions may occur.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information on the website is inaccurate, including product descriptions, pricing, promotions, shipping charges, or availability.

8. Customs, Duties, and Import Requirements

For international orders, customers are responsible for checking whether the ordered products are allowed to be imported into their country.

Customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other local charges required by their country.

Ceyloessence is not responsible for delays, costs, returns, or delivery failures caused by customs authorities or import restrictions.

9. Limitation of Liability

Ceyloessence shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Use of our website
• Use or misuse of our products
• Delivery delays
• Customs delays or restrictions
• Payment provider issues
• Website errors or temporary unavailability
• Third-party services linked to or used by our website

Customers are responsible for using our products according to their own needs, preferences, and local requirements.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, marketing tools, Shopify apps, and external links.

We are not responsible for the actions, policies, errors, or services of third-party providers.

11. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the United Kingdom, unless otherwise required by applicable consumer protection laws in your country.

12. Changes to Terms

Ceyloessence reserves the right to update, change, or replace any part of these Terms of Service at any time.

Updates will be posted on this page. Continued use of our website after any changes means you accept the updated Terms of Service.

13. Contact Information

Questions about these Terms of Service should be sent to us using the details below:

Ceyloessence
Email: admin@ceyloessence.com / ceyloessence@gmail.com
WhatsApp: +94 71 55 93 500 / +94 77 55 93 500
Website: www.ceyloessence.com

Last updated: 05/06/2026