Customs, Duties & Import Tax Policy

Ceyloessence

At Ceyloessence, we proudly sell and ship our Ceylon vanilla beans, tea, cinnamon, spices, and related natural products to customers in different countries.

Because international orders cross borders, they may be subject to customs inspections, import duties, taxes, VAT, clearance fees, handling fees, or other local charges required by the destination country.

1. Customer Responsibility

For international orders, customers are responsible for checking whether the products they order are allowed to be imported into their country before placing an order.

Customers are also responsible for any customs duties, import taxes, VAT, clearance fees, postal handling fees, courier handling fees, or other local charges required by their country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

2. Import Rules and Restrictions

Each country has its own import rules, food product regulations, customs requirements, and inspection procedures.

Ceyloessence is not responsible if a product is delayed, rejected, held, returned, destroyed, or confiscated by customs or other authorities due to destination country regulations, import restrictions, or customer failure to comply with local rules.

Customers should check with their local customs office, postal service, courier service, or relevant authority before placing an international order.

3. Customs Delays

International parcels may be delayed due to customs inspections, security checks, import processing, postal delays, courier delays, public holidays, weather conditions, or other reasons outside our control.

Estimated delivery times are not guaranteed and may vary depending on the destination country and customs clearance process.

Ceyloessence is not responsible for delays caused by customs authorities, postal services, courier services, or other third parties.

4. Refusal to Pay Duties or Taxes

If a customer refuses to pay customs duties, import taxes, VAT, clearance fees, or other charges required by their country, the parcel may be delayed, returned, abandoned, destroyed, or confiscated.

In such cases, Ceyloessence is not responsible for any loss, additional charges, return shipping fees, or non-delivery caused by refusal to pay required import charges.

If the parcel is returned to us, any refund or reshipment will be reviewed case by case. Original shipping fees, return shipping charges, customs charges, and payment processing fees may be deducted where applicable.

5. Incorrect or Incomplete Customs Information

Customers must provide accurate and complete shipping and contact information at checkout.

Ceyloessence is not responsible for customs delays, failed delivery, return, or additional charges caused by incorrect or incomplete customer information.

6. Product Descriptions and Customs Declarations

For international shipments, Ceyloessence will provide customs declarations according to the product details, order value, and shipping requirements.

We will not mark orders as gifts or declare a lower value than the actual order value to avoid customs duties or taxes.

7. Returned or Held Parcels

If a parcel is returned to Ceyloessence due to customs issues, import restrictions, refusal to pay duties/taxes, failed delivery, or failure to collect from the local postal/courier office, we will review the situation after the parcel is received back.

Any refund or reshipment may be subject to deductions for:

• Original shipping fees
• Return shipping fees
• Customs charges
• Handling fees
• Payment processing fees
• Product condition or damage during return transit

If the parcel is not returned to us, we may not be able to issue a refund or replacement.

8. Contact Us

For customs, duties, and import tax questions, please contact us:

Ceyloessence
Email: admin@ceyloessence.com / ceyloessence@gmail.com
WhatsApp: +94 71 55 93 500 / +94 77 55 93 500
Website: https://ceyloessence.com/

Last updated: 05/06/2026