Return & Refund Policy

Ceyloessence

At Ceyloessence, we want you to be delighted with our vanilla, tea, cinnamon, and related natural products. Because these are food products, returns are limited to protect product integrity, hygiene, and safety.

1. Returns Eligibility

To be eligible for a return, the item must meet the following conditions:

• Items must be unopened, unused, and in original sealed packaging
• Customers must contact us within 7 days of delivery to request a return authorization
• Items must be returned in the same condition as received
• Buyer is responsible for return shipping costs, unless the return is due to our error

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Opened or partially used food products, including vanilla beans, tea, or cinnamon
• Products with broken seals or damaged packaging caused after delivery
• Gift cards
• Customized orders
• Discounted bundles, promotional bundles, or special offer items, unless damaged, defective, or incorrect

3. Damaged, Defective, or Wrong Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A short description of the issue

After reviewing the issue, we may arrange a replacement, refund, or suitable solution at no extra cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the order.

Refunds are usually processed within 5–7 business days after receiving and inspecting the returned item. However, the final time may vary depending on your bank, card provider, PayPal, or payment gateway.

5. Shipping Fees

Original shipping fees are non-refundable, unless the return is due to our error, such as:

• Damaged item
• Defective item
• Incorrect item sent

Return shipping costs are the responsibility of the buyer unless otherwise agreed by Ceyloessence.

6. International Orders

For international orders, return shipping costs, customs duties, import taxes, VAT, clearance fees, and other related charges are the responsibility of the customer unless the return is due to our error.

Ceyloessence is not responsible for delays, customs inspections, or additional charges caused by customs authorities or postal/courier services.

7. How to Request a Return or Refund

To request a return, refund, replacement, or report a damaged/wrong item, please contact us using the details below:

Email: admin@ceyloessence.com / ceyloessence@gmail.com
WhatsApp: +94 71 55 93 500 / +94 77 55 93 500
Website: www.ceyloessence.com

Please include your order number when contacting us.

8. Policy Updates

Ceyloessence reserves the right to update or change this Return & Refund Policy at any time. Updates will be posted on this page.

Last updated: 05/06/2026