Payment Policy

Ceyloessence

At Ceyloessence, we aim to provide a safe, secure, and convenient payment experience for all our customers. By placing an order through our website, you agree to the payment terms mentioned below.

1. Accepted Payment Methods

We may accept the following payment methods depending on your location and checkout availability:

• Credit cards and debit cards
• PayPal
• Shopify Payments / supported card payments
• PayHere or other supported local payment gateways
• Manual payment methods, if available
• Bank transfer, if offered at checkout

The available payment methods will be displayed at checkout before you complete your order.

2. Payment Currency

All product prices are displayed in the currency shown on our website. Depending on your country, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or additional charges.

Ceyloessence is not responsible for any extra charges applied by your bank, card provider, PayPal, or payment gateway.

3. Full Payment Requirement

Orders will only be processed after full payment has been successfully received and confirmed.

If payment is not completed, declined, cancelled, or flagged as unsuccessful, the order will not be processed or shipped.

4. Payment Security

We do not store your full card details on our website. Payments are processed securely through trusted third-party payment providers such as Shopify-supported gateways, PayPal, PayHere, or other approved payment processors.

Your payment information is handled according to the security standards of the relevant payment provider.

5. Manual Payments

If a manual payment option is offered, customers must complete the payment according to the instructions provided at checkout or by our customer support team.

Orders paid through manual payment methods will only be processed after payment confirmation is received.

If payment is not received within the requested time period, Ceyloessence reserves the right to cancel the order.

6. Payment Verification

For customer protection and fraud prevention, we may request additional information to verify a payment or order.

This may include confirmation of billing details, payment proof, or identity-related confirmation where necessary.

If we are unable to verify the payment, we reserve the right to cancel the order and issue a refund where applicable.

7. Order Confirmation

After successful payment, customers will receive an order confirmation email with order details.

Please review your order confirmation carefully and contact us immediately if there is any incorrect information, such as shipping address, product quantity, or contact details.

8. Payment Issues

If you experience any issue during payment, please check the following:

• Card details are entered correctly
• Your bank has approved the transaction
• Your card is enabled for international payments
• Your PayPal or payment account has sufficient funds
• Billing details match your payment method

If the issue continues, please contact your bank, card provider, PayPal, or the relevant payment gateway.

You may also contact Ceyloessence customer support for assistance.

9. Refunds

Approved refunds will be processed back to the original payment method used for the order, unless otherwise agreed.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

Please refer to our Refund & Return Policy for full refund conditions.

10. Customs Duties, Taxes, and Additional Charges

For international orders, customers are responsible for any customs duties, import taxes, VAT, clearance fees, or local charges required by their country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Ceyloessence is not responsible for delays or additional costs caused by customs authorities.

11. Failed or Duplicate Payments

If a payment fails but your bank account or card appears to be charged, please contact your bank or payment provider first. In some cases, the amount may be temporarily held and automatically reversed.

If you believe you have been charged twice, please contact us with proof of payment so we can review the issue.

12. Contact Us

For payment-related questions, please contact us:

Ceyloessence
Email: admin@ceyloessence.com / ceyloessence@gmail.com
WhatsApp: +94 71 55 93 500 / +94 77 55 93 500
Website: www.ceyloessence.com

Last updated: 05/06/2026