Shipping policy

Shipping Policy

Ceyloessence

At Ceyloessence, we proudly ship our premium Ceylon vanilla beans to customers worldwide.

We serve customers across the USA, United Kingdom, Israel, Europe, Australia, Canada, and other selected destinations. We are committed to providing a clear, reliable, and transparent international delivery experience.

1. Shipping Destinations

We currently ship to many international destinations, including:

  • United States
  • United Kingdom
  • Ireland
  • France
  • Belgium
  • Italy
  • Sweden
  • Norway
  • Israel
  • United Arab Emirates
  • Other selected international destinations

Shipping availability may depend on destination-country restrictions, postal or courier availability, transport conditions, and applicable import regulations.

2. Processing Time

Orders are normally processed within 2–3 business days after payment confirmation.

Please note:

  • Orders are normally processed and dispatched from Monday to Friday, excluding Sri Lankan public holidays.
  • Processing may take longer during high-demand periods, holidays, promotions, or unexpected operational disruptions.
  • Customers will be contacted if there is a significant delay in processing their order.

Processing time is separate from the estimated shipping time.

3. Free Shipping Methods

The shipping method used for your order depends on the total weight of the vanilla beans purchased.

Orders Weighing 250g or More

Orders weighing 250g or more are shipped free of charge using a door-to-door delivery service with full tracking.

Estimated delivery time after dispatch: 8–12 business days

This service is available for:

  • USA
  • United Kingdom
  • Ireland
  • France
  • Belgium
  • Italy
  • Sweden
  • Norway
  • Israel
  • United Arab Emirates

The parcel will be delivered to the shipping address provided during checkout, subject to the local procedures and service coverage of the destination courier.

Orders Weighing Less Than 250g

Orders weighing less than 250g are shipped free of charge using our standard Registered Post service with tracking.

Estimated delivery time after dispatch: 14–21 business days

This service is available for:

  • USA
  • United Kingdom
  • Ireland
  • France
  • Belgium
  • Italy
  • Sweden
  • Norway
  • Israel
  • United Arab Emirates

Registered Post parcels may be delivered to the address, placed in a secure delivery location, or held for collection according to the procedures of the destination country’s postal service.

4. Estimated Delivery Times

Estimated delivery times begin after the parcel has been dispatched and do not include the order-processing period.

  • Orders weighing 250g or more: 8–12 business days
  • Orders weighing less than 250g: 14–21 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer because of customs inspections, local postal or courier delays, public holidays, severe weather, transportation disruptions, security checks, or other circumstances outside our reasonable control.

5. Tracking Information

Tracking is included free of charge with every order.

Once the order has been dispatched, tracking information will be sent to the email address provided during checkout.

Please allow time for the first tracking update to appear after the parcel has been accepted and scanned by the shipping provider. Tracking frequency and detail may vary depending on the destination postal or courier service.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, handling charges, or other local fees imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.

Customers are responsible for checking whether the products they order may legally be imported into their destination country.

Ceyloessence cannot control customs inspections, delays, additional charges, returns, or seizures caused by customs authorities or destination-country import restrictions. Where reasonably possible, we will provide available order and shipping documentation to assist the customer.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the recipient’s name, house or building number, street, city, state or province where applicable, postal code, country, telephone number, and email address before completing the order.

Ceyloessence is not responsible for delays, failed deliveries, parcel returns, or losses caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an address error after placing an order, please contact us immediately. We can update the address only if the order has not already been dispatched.

8. Delayed, Lost, or Returned Parcels

International deliveries may occasionally be affected by customs delays, postal delays, security checks, transportation disruptions, or local delivery issues.

If your parcel is delayed, please contact us and we will review the available tracking information and assist where reasonably possible.

A parcel will not be considered lost solely because it has exceeded the estimated delivery period. If tracking shows no meaningful movement for an extended period, we may submit an investigation request to the relevant postal or courier provider.

Any replacement or refund for a lost parcel will be considered after the shipping provider confirms the parcel as lost, subject to our Return & Refund Policy.

If a parcel is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, unpaid customs charges, or failure to collect it within the carrier’s holding period, additional shipping charges may apply if the customer requests reshipment.

Freshly Packed and Shipped from Sri Lanka

Our vanilla beans are carefully vacuum sealed and shipped directly from Sri Lanka. This helps protect their natural aroma, moisture, freshness, and quality during international transportation.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery, or as soon as reasonably possible, and provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the outer and inner packaging
  • A brief description of the issue

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

Please keep the product and all original packaging until the claim has been reviewed.

10. Contact Us

For shipping-related questions, please contact:

Ceyloessence
Email: admin@ceyloessence.com
Alternative email: ceyloessence@gmail.com
WhatsApp: +94 71 55 93 500 / +94 77 55 93 500
Website: www.ceyloessence.com

Last updated: 05/06/2026